You have the right to request a full refund within 14 days of receipt of your purchased product though www.voodooturtle.com.
Please check the following before returning your item/s;
The product must not be used or tampered with in order to be eligible for a refund.
Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. Claims deemed an error on our part, are covered at our expense and a full refund issued.
Wrong Size – As all of our products are custom-made, please check the size guide provided on each product, and thoroughly check the product you are ordering will fit. If you find your product does not fit when it arrives, please return your item to Voodoo Turtle, 18 Knights Way, Tewkesbury, GL20 8DY. • Please note return shipping cost is the responsibility of the customer.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Notification for EU consumers: According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Therefore we reserve the right to refuse returns at its sole discretion.
To return your purchase, If there is an issue with your item i.e. misprint or faulty, please send it to the return address provided in your packaging. If you find the size is wrong please return to: Voodoo Turtle, 18 Knights Way, Tewkesbury, GL20 8DY If you are unsure or have any questions prior to returning your item please email; firstname.lastname@example.org and provide a reason for your return as well as your order number and we will be happy to advise you.
To return use the following instructions;
• Pack your item in its original packaging, including all documents and accessories received with the product.
• Please note returns shipping cost is the responsibility of the customer
• Please ensure that the item is packaged securely to risk any damage during shipping.
• Once we have received the returned item and approved the return, we will issue a full refund.
• Allow up to 14 business days for the refund to be reimbursed into your account.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please contact us.